01 About the platform
the platform is an online sports betting and casino platform designed for players in Bangladesh. Available at the betjeeaffiliate.net, the platform provides sports betting, live casino games, slots, fishing games, crash games, and additional gaming products. Throughout this Privacy Policy, references to "the platform", "we", "us", or "our" mean the operator of the betjeeaffiliate.net platform.
the platform serves as the data controller for all personal information gathered through the platform. We are responsible for determining how and why your personal data is processed and protected. If you have any questions about how the platform manages your data or wish to exercise your rights, contact us anytime at [email protected].
02 Your Information
the platform collects personal data needed to operate the platform, process payments, verify player identity, and meet legal requirements. Below is a breakdown of the data we collect:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, and national ID number | Account registration, age verification, and KYC compliance |
| Contact Data | Mobile number and email address | Messages, support requests, and account alerts |
| Financial Data | Your bKash/Nagad/Rocket number and payment records | Processing deposits and withdrawals, and fraud prevention |
| Technical Data | IP address, device type, browser, and operating system | Platform security, fraud detection, and service improvement |
| Usage Data | Page views, game sessions, bet history, duration logged | Personalisation, responsible gaming oversight |
| Verification Data | ID document copy, selfie photo, payment method proof | Identity verification for KYC before withdrawals |
the platform collects only data genuinely necessary for the purposes listed above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless required by law.
03 Collecting Your Data
We collect your personal information through these channels:
- Direct registration: You provide your name, mobile number, email address, and date of birth directly when you register your the platform account.
- Deposits and cashouts: Your payment account details and transaction data are collected and recorded each time you deposit or withdraw.
- Identity verification: You upload copies of your ID and payment method proof directly through the platform when we request KYC documents.
- Platform usage: Technical and usage data is automatically collected through cookies and server logs as you browse and use the platform.
- Customer support: The content of your communications is recorded and stored when you contact the platform support via live chat or email.
- Offers and feedback forms: Any information you provide when participating in a the platform promotion or completing a survey is collected and stored.
04 Purpose of Data Use
We use your personal information for these specific purposes:
- To create and manage your account and verify your identity on the platform.
- To process your deposits, withdrawals, and refunds in BDT via bKash, Nagad, and Rocket.
- To confirm your age and meet responsible gaming requirements.
- To identify and stop fraud, money laundering, and other illegal activity.
- To deliver customer support and address your questions.
- To deliver account notifications including deposit confirmations and withdrawal status updates.
- To share promotional offers and bonus alerts when you have chosen to receive marketing messages.
- To track your gaming patterns for responsible play safeguards and enforce limits when required.
- To enhance the platform using player behavior insights.
- To meet legal obligations and regulatory compliance standards.
05 Processing Legal Foundation
the platform processes your personal data under the following legal foundations, which vary based on the processing purpose:
- Contract performance: We process your data to deliver the the platform services you registered for, including your account, betting activities, and payment transactions.
- Legal obligation: the platform must collect and maintain specific data to satisfy anti-money laundering (AML) rules, age verification obligations, and fraud prevention laws.
- Legitimate interests: betjee processes certain data to support legitimate business needs such as platform enhancement, fraud detection, and security protection ?but only when these interests do not outweigh your fundamental rights.
- Consent: When the platform sends marketing messages or deploys non-essential cookies, we do so only with your explicit permission, and you may revoke this consent whenever you wish.
06 Data Disclosure
the platform never sells your personal data. We share your information with the third-party categories listed below only when essential and strictly for the purposes outlined in this Privacy Policy:
- Payment processors: bKash, Nagad, and Rocket access your payment details to execute deposits and withdrawals. Each provider operates under its own privacy policy that governs how your information is handled.
- Identity verification partners: Third-party KYC vendors process your identity documents to confirm your age and identity for our compliance.
- Fraud prevention partners: the platform works with third-party fraud detection services that analyse your technical and usage data to spot suspicious behaviour.
- Law enforcement and regulatory bodies: When legally required, the platform will share your personal data with government agencies, regulators, or law enforcement in response to a valid legal demand.
- Hosting and IT services: our platform runs on secure third-party servers. These providers handle data strictly according to our instructions under data processing agreements.
Every third party that receives personal data from the platform is contractually required to protect it securely and follow all applicable privacy laws. the platform strictly prohibits these partners from using your data for their own direct marketing purposes.
07 Retention Period
the platform keeps your personal data while your account is active and for a legally required period after closure. The retention periods are:
- Account and identity data is kept for at least 5 years after account closure to meet anti-money laundering regulatory requirements.
- Transaction records are kept for at least 5 years from the date of each transaction.
- Customer support communications are kept for 2 years from the date of the interaction.
- Technical and usage data collected via cookies is kept for up to 12 months.
- Marketing consent records are kept while you remain opted in, plus 2 years after opt-out to meet compliance requirements.
Once the retention period ends, your personal data is securely deleted or anonymised so it cannot be traced back to you. If you request deletion before the retention period expires, the platform will delete everything it legally can while retaining only what is required by law.
08 Cookie
the platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your experience. A cookie is a small text file saved on your device when you visit a website. the platform uses these types of cookies:
- Essential cookies: Necessary for the platform to operate. These include session cookies that maintain your login and security cookies that guard against fraud. These cannot be turned off.
- Analytics cookies: Help the platform understand player behavior and improve betjee. These gather anonymous data about which pages you visit and which features you use.
- Preference cookies: Store your chosen settings and preferences, like language or display options, so you don't need to configure them every time you return.
- Marketing cookies: Track your activity and show you relevant promotional offers, but only with your permission. You can withdraw consent whenever you wish.
You can control or turn off non-essential cookies in your browser settings whenever you like. Be aware that blocking certain cookies might limit some features of the platform.
09 Rights You Hold
As a the platform player, the following rights apply to your personal data. To use any of these rights, email the platform support at [email protected] with your request and we will reply within a reasonable period:
- Access right: Request a copy of all the personal data the platform holds about you at any time.
- Right to correction: If personal data the platform holds about you is wrong or incomplete, you have the right to request corrections.
- Deletion right: Request deletion of your personal data, within the limits of our legal retention requirements.
- Processing restriction: Ask the platform to limit data usage in specific situations, such as when a dispute is under investigation or review.
- Data portability right: Request your personal data in a structured, machine-readable format that lets you transfer it to a different service provider.
- Withdrawing Your Consent: If the platform processes your data based on your consent (such as for promotional emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Object: You may object to the platform using your information for direct marketing at any time.
10 Data Protection
the platform is committed to safeguarding your personal information. We have put in place comprehensive technical and organisational safeguards to protect your data from unauthorised access, loss, and disclosure, including:
- SSL/TLS encryption protecting all data transmitted between your device and our platform.
- Encrypted storage for sensitive information such as passwords and payment account details.
- Access controls limiting data access to authorised the platform personnel only.
- Regular security audits and vulnerability testing of the platform.
- Two-factor authentication available for player accounts to prevent unauthorised access.
- Real-time automated fraud detection systems monitoring for suspicious account activity.
While the platform uses robust measures to protect your data, no online platform can guarantee 100% security. Should a data breach occur that may affect your rights, the platform will notify you as quickly as reasonably possible and take immediate action to contain the breach and limit any harm.
11 Minors' Privacy
betjee's platform is exclusively for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and suspect a minor has created an account on the platform, please contact us right away at [email protected]and we will investigate promptly, closing the account and deleting all associated personal data.
the platform conducts age verification during registration and reserves the right to request further proof of age at any time. Accounts unable to confirm the account holder is 18 or over will be suspended until verification is complete.
12 External Links
Our platform may include links to external websites or services, including payment provider portals. These third-party sites operate under their own privacy policies, and the platform bears no responsibility for their data collection or usage practices. Before sharing personal information with any external site, we recommend reviewing its privacy policy carefully.
the platform does not endorse or guarantee any third-party websites accessible through our platform. A link's presence does not indicate any partnership or affiliation between the platform and the destination site.
13 Updates to This Privacy Policy
the platform may revise this Privacy Policy periodically to reflect evolving data practices, legal obligations, or platform enhancements. Updated versions will be published on this page with a new "Last updated" date displayed at the top.
When significant changes materially alter our handling of your personal data, the platform will notify registered players by email or through an in-platform alert before implementation. Continuing to use the the platform platform after any policy revision indicates your acceptance of the updated Privacy Policy.
14 Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy or how the platform handles your personal data, please reach out to our support team:
- Email: [email protected]
- Live Chat: Available 24/7 directly from the platform.
- FAQ: Visit our FAQ page for frequently asked questions.
the platform strives to respond to all privacy enquiries within 48 hours. For data rights requests including access or deletion, we will provide a response within 30 days of verifying your request.
You may also file a complaint with the appropriate data protection authority in your jurisdiction if you believe the platform has mishandled your personal data or failed to comply with applicable law.